_{The Hicks Group Practice}

Contacting Us Online Information

You can complete the online contact form or use the NHS App.

Helpful Video Guides

How to contact your GP surgery about a health problem on the NHS App

Patient Flash Demo: How to submit a medical request in Patient Triage | Accurx Desktop

If you are unable to complete the form yourself, our reception team can assist you by completing it on your behalf.

Availability:

The online contact form is available from 8:00 AM to 6:30 PM, Monday to Friday.

All medical enquiries will be reviewed by a clinical team member within 24 hours.

You will receive a text message update with the outcome—this could include:

Confirmation that a prescription has been issued
A link to book an appointment
Or other relevant advice

Why Use the Online Form?

Avoid waiting on hold by phone
Fastest and easiest way to access healthcare
Helps us triage and treat patients more efficiently

Admin Requests

For non-medical queries such as:

Fit notes
Test results
Repeat prescriptions
Vaccination history

Please use the admin contact form or the NHS App.

Our phone lines remain open for you to contact our reception team who will be happy to help with booking appointments or queries. 01480 453038

Non-urgent advice: Our Vision

Here at the Hicks Group Practice, we believe our staff and patients should be treated with dignity, respect and care.

We provide everyone with a safe, caring and welcoming healthcare service for our community.

Appointments
Information

Prescriptions Information

Hospital Referral
Waiting Times

Who Do I See?

Self Care

Test Results

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

Sick Note (Fit Notes) / Med 3

To renew a sick note (fit note) / Med 3 please contact the reception team on 01480 453038 / 01480 455331.

The reception team will then send you a questionnaire for completion to your mobile number. Once this questionnaire has been completed, the GP will be able to process your request.

Please note, that sick notes (fit notes) / Med 3s cannot be issued until your original one has expired. If you are requesting a sick note before your original has expired, you can still complete the questionnaire, but the GP will not issue until the appropriate date.

Could you get treated quicker?
THINK PHARMACY FIRST