Your feedback is important to us as it helps us learn what we are doing well and what we can do to improve.
Most of our patients will receive a follow up text message after their appointment to invite them to leave anonymous feedback and the form can also be accessed by visiting this page.
We also have a separate procedure for complaints, details can be found here.
November 2025 Highlights
🌟 November Highlights at Your Surgery! 🌟
Ever wondered why the team says it’s been busy even when the waiting room looks quiet? Here’s a peek at what really goes on behind the scenes at Charles Hicks & Roman Gate Surgeries 👇💪
💙 We welcomed 114 new patients to Charles Hicks and Roman Gate Surgeries
📞 Our reception team answered 3,680 phone calls,
📞 The reception team also made 334 call-backs to patients, of which 294 were successful
📨We sent 1,460 questionnaires, of which 52% responded (thank you!)
🔗We shared 4,848 self booking links, and 50% of patients booked an appointment through them.
💻 The Practice reviewed 10,962 online triage forms, of which 41% of our patients used the NHS App, 8% were completed by Reception for patients who were had accessibility issues, and 51% used the Practice Website to complete the triage forms.
Once reviewed, Patients received booking links for the most suitable appointment:
📱75 % of links for Telephone consultations links were booked using the link
🏥84% of the links for Face to Face appointments were booked using the link
💪79% of the links for First Contact Physio appointments were booked using the link
💊54% of the Telephone appointments for Medication Reviews were booked using the link
👩⚕️ The GP and Nurse team completed 4,875 appointments, including 107 home visits for patients who needed us most
🩺 The GPs and ANPs Issued:
📝 Issued 182 sick notes
💊 Sent 6,104 medications
🏥 Referred 539 patients to secondary care
🔬 1,769 test results were reviewed and actioned
💉 Administered 396 vaccines -thank you to everyone who rolled up their sleeves!
📬 Our Administration team processed 3,095 letters and our secretaries typed 2,932 letters.
😔 We did have 325 missed appointments — if you can’t make your appointment, please cancel it so we can offer it to someone else who needs care. Every slot counts! 💚
💬 We received 398 Friends and Family surveys – 97 % rated us Good or Very Good! Special shout-out to our brilliant Health Coach, Mick 👏
🙌 Huge thank you to our amazing team and wonderful patients for helping us care for our community this November! 🙌