We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please email the Practice Manager ([email protected]) or call the surgery and ask to speak to the practice manager who will deal with your concerns appropriately. The Hicks Group Complaints procedure can be seen below.