We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please email the Practice Manager ([email protected]) or call the surgery and ask to speak to the practice manager who will deal with your concerns appropriately.  The Hicks Group Complaints procedure can be seen below.

Complaints Leaflet

Complaints Policy