About Records Access
Using the NHS App on your phone or tablet or the NHS site on a computer you can view your medical records
The system allows you to view your medical record over the internet. It allows you to easily and quickly view the electronic medical information held about you by your GP Practice.
The information is presented to you in a format that is easy to navigate and offers you links to resources such as patient information leaflets about diseases, tests, investigations, support groups and medications etc.
What can I see on the system?
The system allows you to view the following areas of your medical record:
- A summary that gives you the most important and recent entries in your health record.
- Consultations including: date, practitioner seen, reason for visit, history, examination, outcome, investigations, etc.
- Medical Record showing diagnoses, investigations, and procedures
- Patient Information Leaflets linked from the diagnoses in the medical record section.
- Results showing all investigations such as blood results, liver tests, blood pressure etc.
- Letters to and from the GP.
Advantages to you, the patient:
- No queuing to get results
- You can check the accuracy of your medical record
- You are empowered to become more involved in your own medical care
REMEMBER – To protect your privacy, as with all password protected applications on the internet, logout of the system when you are finished.
Accessing your GP-held records via the NHS app or NHS website
Patient access to electronic health records – the steps taken to protect your privacy
You now have access to the ‘full’ record where you will be able to see everything, including the notes which have been written by doctors, nurses and others involved in your care, at the GP surgery, and elsewhere from November 2023.
It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example.
Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and we would be happy to talk about any concerns you may have.
Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would be happy to talk this through with you.
Passwords are very important when accessing personal information over the internet (from your bank, supermarket or General Practice) because systems on the web are built to discriminate very carefully when incorrect passwords are entered. Passwords should generally be case sensitive which means that not only is the correct order of letters, numbers and other characters is required but it is also essential also to use the correct upper and lower case letters.
Where is my confidential medical information held whilst I am viewing my online record and who has access to it?
The information you view on the online system comes from the clinical system in your GP practice. Portions of this information are encrypted (this means it is very difficult for someone else to intercept and read the information) and securely sent from the GP system to your App or PC web browser.
None of the medical information that is shown on the online system is held permanently on any computer except the computer which holds the original data in the GP practice.
When you log off from the online system or if a problem occurs with your computer, for instance a power failure, all your confidential medical information is cleared from your viewer.
Using the online system does not allow any extra people to view your medical information other than the people who would normally have access to it in the GP practice.
How will other people be prohibited from seeing my record?
To view your online record you have to identify yourself with passwords. Unless you reveal this information to someone else you will be the only person able to access your medical record via the online system.
What if I find an error in my medical record or if I see someone else’s medical information?
If you find any errors or missing information in your medical record you can tell the receptionist or discuss it with your GP. If you see someone else’s medical information you should immediately exit from the system and inform the practice staff.
What should I know about with regard to passwords I might use?
Passwords are all case sensitive. Please remember there is a difference between O (letter O) and 0 (zero). If others have access to your passwords then the system is not secure
Should I be concerned about identity theft?
No address / NHS or National Insurance numbers are visible on your viewer.
Can I alter my health record?
No matter what you do or click you can’t alter or delete your records!