Online Triage
Online Triage Coming Soon – Launching Monday 29th September 2025
In line with NHS Contract requirements, all GP practices are moving towards online triage to help manage patient flow more effectively. From Monday 29th September 2025, we will be implementing online triage for all routine and urgent GP and Nurse Practitioner appointments.
What This Means for You:
· All appointment requests will now be clinically triaged before booking.
· This ensures you see the right clinical professional at the right time.
· Appointments will no longer be allocated on a first-come, first-served basis, but based on clinical need across our patient population.
How to Submit an Online Contact Form
You can complete the online contact form via the NHS App or on our practice website.
📹 Helpful Video Guides
How to contact your GP surgery about a health problem on the NHS App
Patient Flash Demo: How to submit a medical request in Patient Triage | Accurx Desktop
If you are unable to complete the form yourself, our reception team can assist you by completing it on your behalf.
🕐 Availability:
The online contact form is available from 8:00 AM to 6:30 PM, Monday to Friday.
🕒 Response Time:
All medical enquiries will be reviewed by a clinical team member within 24 hours. You will receive a text message update with the outcome—this could include:
- Confirmation that a prescription has been issued
- A link to book an appointment
- Or other relevant advice
✔️ Why Use the Online Form?
- Avoid waiting on hold by phone
- Fastest and easiest way to access healthcare
- Helps us triage and treat patients more efficiently
Admin Requests
For non-medical queries such as:
- Fit notes
- Test results
- Repeat prescriptions
- Vaccination history
Please use the admin contact form on our website or the NHS App.
Urgent Issues
If you believe your condition cannot wait for a 24-hour review, please call us directly:
📞 Charles Hicks Surgery: 01480 453038
📞 Roman Gate Surgery: 01480 455331
Nurse and Healthcare Assistant Appointments
Appointments with Nurses or Healthcare Assistants will continue to be booked by phone, in person, or via the appointment link we send you.
Thank you for your understanding and support as we make this important transition. Online triage helps us deliver more responsive, effective care tailored to your individual needs.
Please visit our Who Do I See? section which has advice on the best Healthcare Professional to see
Non-urgent advice: Patient Notice
We can not carry out consultations if you are not in this country. Our doctors are not licensed to practice medicine outside the UK.
Appointments with a Nurse Practitioner
Nurse practitioner appointments are also being carried out over the telephone.
If it is deemed clinically necessary the nurse will arrange for you to attend the surgery.
Appointments with a Nurse or Healthcare Assistant
We are still carrying out nurse and healthcare assistant appointments.
These appointments will be booked as required.
Emergencies
Patients will be telephoned as soon as possible.
If you are experiencing chest pain or signs of a stroke (FAST) please call 999
Our Receptionists
Our receptionists are an integral part of the team, they work really hard to ensure patients get seen by the right healthcare professional.
The information you give then will ensure your get the right care, in the right way, by the right person.
All staff operate to strict guidelines and work under clinical supervision. You can trust them to treat all information confidentially.
Pre-Bookable Appointments
There are a few pre bookable appointments being reintroduced.
The reception team have guidance on what can be booked in to these. Please help them by answering their questions.
What if I need a Blood Test?
If, after assessing you, the clinician feels that you need a blood test an appointment will be arranged for you to attend the surgery. Your will be screened with regards the appropriateness of this