We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please email the Practice Manager (HHCdata.charleshickscentre@nhs.net) or call the surgery and ask to speak to the practice manager who will deal with your concerns appropriately. The Hicks Group Complaints procedure can be seen below.
If you wish to make a complaint about the Community Matron or Social Prescribing services, which are provided by Huntingdon PCN, please click to view their dedicated complaints procedure.