IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff we are asking our patients support with this.
We are asking all patients NOT to attend the practice without prior agreement from a member of our clinical team. From Monday 16 March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled, if the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is cancelled or change to a telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
Access to the Surgery will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building. For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Telephone the surgery between 10:00 and 18:00
- Request online.
- Email your request to: Hhcdata.email@example.com
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times any incidents of verbal or physical abuse will result in the removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. These measures have been put in place so that the practice can continue to offer our patients a service, please help us to help you.
Our priority is the health can safety of all of our patients and our staff, and thank you for your understanding.
Mental health services
The First Response Service (FRS) in Cambridgeshire and Peterborough provides those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2.
The service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year.
www.keep-your-head.com provides a wide range of information on wellbeing and mental health for adults and children in Cambridgeshire and Peterborough. It includes information on local services, self-help resources and general information on wellbeing and mental health.
For advice and guidance on general health and wellbeing visit www.nhs.uk
Dental emergency and out-of-hours care
For urgent dental care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service. (Updated 15 April 2019)
General Data Protection Regulation
New legislation comes into effect on 25th May 2018. How this affects your data can be found on the practice policy section of our website.
Telephone calls from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit purposes.