How we use your medical records
Important information for patients
- This practice handles medical records in line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example, to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading, or to check the care being provided to you is safe.
- You have the right to request a copy of your medical record.
- You have the right to object to your identifiable information being used for medical research and to plan health services.
- You have the right to request that any mistakes in your medical record are corrected.
For further detail of how we use your information within healthcare please find below the practice privacy notice.
Hicks Group Supplementary Privacy Notice for Covid-19
Hicks Group Privacy Notice
Hicks Group Childrens Privacy Notice
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Patients can also request access to view their medical record online, details are available at reception where photographic ID is required to permit access request. Such requests should be made through the practice manager and may be subject to an administration charge.Patients can also request access to view their medical record online, this can be processed at reception. Photographic ID is required to permit the access request. No information will be released without the patient consent unless we are legally obliged to do so.
Requesting copies of records (Subject Access Requests)
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately, by contacting the surgery and asking to speak to the practice manager. If you would like to write into the practice manager please find HERE a useful complaints form. The Hicks Group Complaints procedure can be seen below
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
National Data Opt-Out Programme
NHS Digital is developing a new system to support the national data opt-out which will give patients more control over how confidential patient information is used. The system will offer patients and the public the opportunity to make an informed choice about whether they wish their confidential patient information to be used just for their individual care and treatment or also used for research and planning purposes.
Patients and the public who decide they do not want their confidential patient information used for planning and research purposes will be able to set their national data opt-out choice online.
For further opt-out information, please visit the NHS Digital site:
And if you would like to opt-out, you can follow the process using the link below;
Our practice policy on this subject is available to review below:
Other Practice Policies
Practice polices are available on request according to the Freedom of Information Act. See link below for information relating to this.
Freedom of Information Patient Information