We have received the following praise from a patient using the website to add a comment:
Tuesday 7th January 2020
I'd like to say that Lesley gave my son a tetanus injection last night and despite it having been a long working day for Lesley, and our appointment being at 7pm, she was amazing.
My son was a bit nervous and Lesley completely put him at ease. I hope her "bedside Manner" is appreciated.
Thursday 3rd October 2019
Today I had an appointment with Dr Helen Cheridjian, what a delight this Dr Helen was. I’m not one to attend the surgery on a regular basis but for the first time I felt like a valued patient, someone who genuinely cared about me and my welfare. I am so grateful that I had to make a comment. Thank you to the wonderful Dr, you listened, you did and above all I did not feel rushed. The NHS is pushed in all angles but at least I know I have a GP I trust. Well done to the partners for employing her.
Wednesday 9th January 2019
I have been attending Charles Hicks for 2 years. Every time I have needed an appointment I have got one promptly at either of the surgeries, and staff try to accommodate them around my working hours. When I have had to be referred for further investigations this has been done promptly, most recently with getting a hospital appointment sorted the next working day, with a hospital appointment within 2 working days of initial GP appointment. Helpful support stuff. Medical staff take your concerns seriously. Prompt and efficient service. Couldn't ask for more.
Monday 3rd Sept 2018
I have lived in a number of different areas around the country and the Roman Gate surgery has been the best one I have been registered with for over 50 years. The staff are always friendly and helpful with nothing being too much trouble. The doctors and nurses are competent and supportive. In particular - I was in a car accident as a child which fractured my cervical vertebrae and damaged the spinal cord. It took 8 years before the problem was diagnosed and I had a cervical fusion. However, a I have aged arthritis has built up in that area to the point where I was starting to become paralysed. The surgery could not have been more helpful in referring me for a further operation.